Delete your Campus Plug account
You can delete your account and its associated data at any time. The fastest way is inside the app — but if you have already uninstalled it, use the form on this page.
Option 1 — delete in the app
- Open Campus Plug and tap the profile icon in the bottom navigation bar.
- Go to Settings → Account.
- Tap Delete account.
- Confirm. Deletion begins immediately.
Option 2 — request deletion here
Submit the form below using the email address or mobile number registered to your account. We will confirm your identity before we act on the request.
This cannot be undone. Deleting your account permanently forfeits any unspent CampusCash, Plug Points and unclaimed milestone rewards. Redeem them before you continue.
What happens to your data
| Deleted | Retained, and why |
|---|---|
| Profile and account details · posts, stories and comments · Anonymous Feed posts · marketplace listings and images · direct messages · study session history · referral records · verification images · unspent CampusCash and Plug Points | Transaction records, for 5 years, to meet South African financial and tax record-keeping obligations · records of safety enforcement, to keep banned accounts off the platform · aggregated statistics that can no longer be linked to you |
How long it takes
- Your account is deactivated and hidden from other users immediately.
- Data is erased from live systems within 30 days.
- Encrypted backups are purged on the normal rotation, within ⟨INSERT⟩ days.
Need help?
Email privacy@qconnec.co.za. Full detail is in our Privacy Policy.